Maryam Abdullah Ali Alhmoudi
Customer Care officer
Profile summary
Experienced administrator with a background in customer service. Demonstrates strong organizational and multitasking abilities, handling operations, supporting teams, and ensuring smooth workflow. Committed to delivering excellent service and maintaining high professional standards.
Career highlights
Two Years at Du Telecommunications: Customer Operations: Gained two years of professional experience in customer operations and front office roles.
RAK Insurance Customer Service Role: Customer Service: Gained one year of experience in high-volume customer care and call center operations at RAK Insurance Company.
Key skills
Professional experience
The individual served as a Customer Care Officer in a call center environment. This role involved addressing customer inquiries and resolving issues.
- Addressed customer inquiries and resolved issues within a call center setting
Managed front-office customer operations within a contact center environment, handling customer interactions and operational tasks.
- Managed front-office customer operations within a contact centre environment
- Handled customer interactions and managed operational tasks
Completed a four-week training program within the Aid section, concentrating on data entry tasks.
- Completed a four-week training program focusing on data entry tasks
Completed a six-week training program focused on customer service and cultural tour guidance. This training involved acquiring foundational customer service principles and building capabilities for effectively leading cultural tours.
- Completed a six-week training program in customer service and cultural tour guidance
- Developed skills for effectively guiding cultural tours